上海急聘马来语/印尼语人才

几点说明：
1、 此为猎头职位，不向个人收取任何费用
2、 面试可采用电话面试方式进行
3、 马来语；目前缺5人，因印尼语可与马来语交流，故可考虑印尼语候选人做马来语职位。
4、 英语要求可做基本的口语交流沟通
5、 月薪为人民币4000-8000元左右
6、 技术方面，入职后公司负责培训
7、 工作时间：每周40小时，如有加班，按国家规定执行
8、 性别不限



IT Service Desk Engineer

Ø Job requirements

l Qualifications and Experience
· Bachelors degree or above in Information technology, computer science, computer engineering or relevant industry experience.
· Minimum two years experience in an IT service desk role preferred
· Experience in people oriented role in a service industry or computer support.
· Experiences in the use of an incident management system – CA Unicenter Service Desk (USD) experience an advantage.
· Experience in the use of PC management tools.
l Technical Competencies
· Intermediate LAN or WAN networking skills.
· Intermediate Microsoft Office 2003 and 2007 skills.
· Intermediate Windows XP and Vista skills.
· Intermediate Microsoft Outlook XP and 2007 skills.
l Non-Technical Competencies
· Excellent Telephone etiquette skills.
· Excellent English and designated language (commensurate to the local country to be supported such as Malaysia, Thailand, Hong Kong, Korea, New Zealand, Singapore, Philippines, Taiwan and China) communication skills, both written and verbal.
· Able to follow written and verbal instructions and procedures
· Excellent listening skills and the ability to understand and comprehend the end-users feelings and frustrations.
· Demonstrate considerable patience.
l Work hours
· Be able to work during China public holidays
· Be able to work on OT
· Be able to be on call during Non-business hours and provide prompt response

Ø Job responsibilities

l Work in Global 10*5 (in align with respective support country time) call center environment
l Provide Level 1 support to end users to resolve incidents and diagnose underlying problems using remote connection toolset and implement corrective actions
l Resolve the incident reported at point of call with authorized PC management tools, knowledge database and FAQs. Escalate to 2nd level support if needed.
l Incident and Service Request Management through the certain incident management system
l Promptly schedule service request and /or IMACD related activities
l Coordinate and monitor all procurement requests till equipment delivery to the end-user.
l Monitor all open tickets to agreed SLAs
l Other responsibilities which may be needed from time to time and as assigned by Management.


email：zbc_0411@126.com